Refund policy

Last updated: 11 November 2026

This policy applies to purchases from aegyz.store, run by AEGYZ LTD (company number 17251941), 46 Throwley Way, Sutton, England, SM1 4AF, United Kingdom.

1. Your right to cancel (14 days)

If you are a consumer in the UK, you have the right to cancel your order for any reason within 14 days. The 14 days start on the day you receive your goods. (Consumer Contracts Regulations 2013.)

2. How to cancel

Tell us clearly that you want to cancel. Email or phone us using the details below. Please include your order number.

3. Sending the goods back

Send the goods back to us within 14 days of telling us you want to cancel. Please keep the goods in the original packaging and in the same condition you received them. You pay the cost of returning goods unless they are faulty or not as described.
Please do not return goods until we have confirmed the return address and method with you.
Petrol and diesel generators: please drain any fuel and oil before returning, and tell us first so we can arrange safe transport.

4. Your refund

We refund the price you paid, and the standard delivery cost you paid (if any), within 14 days of getting the goods back (or of you showing proof that you sent them back). We refund to the original payment method. We may reduce the refund if the goods have lost value because you handled them more than needed to check them.

5. Faulty or wrong items

If an item is faulty, damaged or not as described, you have legal rights under the Consumer Rights Act 2015. Contact us as soon as you can, with your order number and photos. We will repair, replace or refund as the law requires.

6. Contact

Phone: +44 7908 545233
Email: info@aegyz.store
Opening hours: Monday to Friday, 09:00 to 18:00 UK time. Closed Saturday and Sunday.
We reply within 1 business day.